Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how unobet.cam ("unobet," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use our online gaming platform, website, mobile applications, and related services (collectively, the "Platform"). This Policy applies to all personal data collected through the Platform and in connection with our gaming services including but not limited to online casino games, sports betting, bingo, slot machines, live dealer tables, and promotional activities.

By creating an account on unobet, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform and refrain from creating an account. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of unobet services.

unobet is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable Philippine data protection laws. We implement appropriate technical, organizational, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a unobet account or use our services, we collect the following categories of personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport, driver's license, UMID, Philippine National ID), and copies of identification documents submitted for verification purposes
• Contact Information: Residential address, email address, mobile phone number, and alternative contact details
• Financial Information: Payment method details including bank account numbers, e-wallet account information (GCash, PayMaya), credit or debit card details (last four digits only), transaction history, deposit and withdrawal records, and currency preferences
• Account Credentials: Username, password (stored in encrypted format), security questions and answers, and account preferences
• Verification Documents: Proof of identity, proof of address (utility bills, bank statements), proof of payment method ownership, selfie photographs for identity verification, and any other documents required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Communication Records: Messages sent to customer support, live chat transcripts, emails exchanged with unobet, feedback surveys, and complaint records

2.2 Information Automatically Collected

When you access and use the unobet Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and mobile network information
• Connection Information: IP address, geolocation data (country, region, city), internet service provider, connection speed, and access timestamps
• Usage Data: Pages viewed, features accessed, time spent on pages, click patterns, navigation paths, referring URLs, search queries, games played, bet amounts, win/loss records, session duration, and interaction with promotions
• Technical Logs: Server logs, error reports, system diagnostics, and performance metrics

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources including:

• Payment processors and financial institutions for transaction verification and fraud prevention
• Identity verification service providers for KYC and AML compliance
• Marketing partners and affiliates who referred you to unobet (with your consent)
• Social media platforms if you choose to register or log in using social media credentials
• Credit reference agencies and fraud prevention databases for risk assessment purposes
• Regulatory authorities, law enforcement agencies, and legal representatives in connection with compliance investigations or legal proceedings

3. How We Use Your Information

3.1 Primary Purposes

unobet processes your personal information for the following purposes:

• Account Management: Creating and maintaining your player account, authenticating your identity, managing account settings and preferences, and facilitating account security
• Service Provision: Enabling you to access and use gaming services, processing bets and wagers, calculating and crediting winnings, managing your account balance, and providing customer support
• Payment Processing: Processing deposits and withdrawals, verifying payment methods, preventing payment fraud, conducting transaction reconciliation, and maintaining financial records
• Regulatory Compliance: Fulfilling KYC and AML obligations, verifying age and legal eligibility, reporting suspicious transactions to authorities, maintaining records for regulatory audits, and complying with PAGCOR requirements and Philippine gaming regulations
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorized account access, bonus abuse, collusion between players, and other violations of our Terms and Conditions
• Responsible Gaming: Monitoring gaming activity for signs of problem gambling, implementing self-exclusion measures, enforcing deposit limits and session controls, and providing access to responsible gaming resources

3.2 Marketing and Communications

With your consent, we may use your contact information to send you:

• Promotional offers, bonuses, and special deals tailored to your gaming preferences
• Newsletters featuring new games, tournaments, and platform updates
• Personalized recommendations based on your gaming history and interests
• Invitations to participate in surveys, contests, and loyalty programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails, adjusting your communication preferences in your account settings, or contacting customer support. Please note that even if you opt out of marketing communications, we will continue to send you transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and important service updates.

3.3 Analytics and Platform Improvement

We analyze aggregated and anonymized user data to improve our services, including:

• Understanding user behavior patterns and preferences to enhance user experience
• Optimizing website performance, loading speeds, and mobile responsiveness
• Developing new games, features, and services based on player feedback
• Conducting A/B testing to evaluate design changes and functionality improvements
• Generating business intelligence reports and statistical analysis

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, unobet processes your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services, processing transactions, and managing your account as set forth in our Terms and Conditions
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC, AML, gaming licensing requirements, tax reporting, and cooperation with law enforcement and regulatory investigations
• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications, participating in surveys, or sharing information with third-party partners
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, risk management, and platform improvement, provided such interests are balanced against your fundamental rights and freedoms

5. Information Sharing and Disclosure

5.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services, including:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions that process deposits, withdrawals, and payment transactions on your behalf
• Game Providers: Software developers and content providers (Evolution Gaming, Pragmatic Play, Microgaming, etc.) who supply casino games, live dealer services, and gaming platforms
• Identity Verification Services: Third-party KYC and AML compliance providers that verify your identity and conduct background checks
• Technology Partners: Cloud hosting providers, content delivery networks (CDNs), cybersecurity firms, and IT infrastructure suppliers
• Customer Support Tools: Live chat platforms, ticketing systems, and customer relationship management (CRM) software providers
• Marketing and Analytics Services: Email marketing platforms, analytics tools (Google Analytics), advertising networks, and affiliate tracking systems

All third-party service providers are contractually obligated to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on service providers to ensure they maintain adequate security standards.

5.2 Legal and Regulatory Disclosures

unobet may disclose your personal information when required or permitted by law, including:

• In response to valid legal processes such as court orders, subpoenas, search warrants, or regulatory requests
• To comply with PAGCOR requirements, Anti-Money Laundering Council (AMLC) reporting obligations, and other Philippine gaming regulations
• To cooperate with law enforcement investigations concerning fraud, money laundering, terrorism financing, or other criminal activities
• To protect the rights, property, safety, or security of unobet, our users, or the public
• To enforce our Terms and Conditions, investigate violations, and prevent prohibited activities
• In connection with actual or potential legal proceedings, arbitration, or dispute resolution

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving unobet, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform before your personal information is transferred and becomes subject to a different privacy policy.

6. Data Retention

unobet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and for a period of time thereafter as required by law
• Closed Accounts: After account closure, we retain certain information for regulatory compliance purposes, typically five (5) to seven (7) years as mandated by Philippine gaming and financial regulations
• Transaction Records: Financial transaction data, betting history, and gaming records are retained for a minimum of five (5) years to comply with AML requirements and facilitate tax reporting
• KYC Documents: Identity verification documents are retained for regulatory compliance periods, generally five (5) years from the date of account closure
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to honor your preferences and prevent inadvertent re-contact

After applicable retention periods expire, we securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether we hold your personal information and obtain a copy of the data we process about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal information by updating your account details or contacting customer support
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs. Note that account deletion may be permanent and irreversible
• Right to Object: You may object to processing of your personal information for direct marketing purposes or on grounds relating to your particular situation
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe we have violated your data privacy rights

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 11 below. We will respond to your request within thirty (30) days, or as otherwise required by Philippine law. We may request additional information to verify your identity before processing certain requests.

8. Data Security Measures

unobet employs industry-standard security technologies and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols with 256-bit encryption
• Password Protection: User passwords are hashed and salted using secure cryptographic algorithms and are never stored in plain text
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions, subject to strict confidentiality obligations
• Network Security: Firewalls, intrusion detection systems, and anti-malware tools protect our infrastructure from cyber threats
• Regular Audits: Security assessments, vulnerability scans, and penetration testing are conducted regularly to identify and remediate potential risks
• Incident Response: We maintain a data breach response plan to promptly address security incidents and notify affected individuals as required by law

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide your personal information at your own risk, and unobet cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and must immediately notify us of any unauthorized account access.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

unobet uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. We use the following categories of cookies:

• Essential Cookies: Necessary for the Platform to function properly, including session management, security authentication, and load balancing. These cookies cannot be disabled without significantly affecting platform functionality
• Functionality Cookies: Remember your preferences, language settings, and account customizations to provide a personalized experience
• Performance Cookies: Collect anonymous information about how you use the Platform, including pages visited, time spent, and error messages encountered, to help us improve performance
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure advertising effectiveness. These cookies may be set by third-party advertising networks

9.2 Managing Cookie Preferences

Most web browsers allow you to manage cookie preferences through browser settings. You can typically choose to accept all cookies, reject all cookies, or receive notifications when cookies are set. However, blocking essential cookies may prevent you from accessing certain features of the Platform. To learn more about cookie management, consult your browser's help documentation or visit aboutcookies.org.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines, including jurisdictions that may not provide the same level of data protection as Philippine law. When we transfer data internationally, we implement appropriate safeguards to protect your information, such as:

• Ensuring that recipients are located in countries deemed by the National Privacy Commission to have adequate data protection standards
• Entering into standard contractual clauses or data processing agreements with third-party service providers
• Requiring recipients to implement technical and organizational security measures consistent with Philippine data protection requirements

By using the unobet Platform, you consent to the international transfer of your personal information as described in this section.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

If you are not satisfied with our response or believe we have violated your data privacy rights, you may file a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila 1307
Email: [email protected]
Telephone: (+632) 8234-2228
Website: https://www.privacy.gov.ph

12. Updates to This Privacy Policy

unobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a revised "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Platform homepage or login screen

Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. If you do not agree with the updated terms, you must discontinue use of the Platform and may request account closure.

13. Minors and Age Restrictions

The unobet Platform is intended solely for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from minors under the age of 21. If you are under 21, you are not permitted to create an account, access the Platform, or use any of our gaming services. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and prevent minors from accessing online gambling sites. If you believe a minor has provided personal information to unobet, please contact us immediately at [email protected] so we can investigate and take appropriate action.